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MAINTENANCE, REPAIRS & EMERGENCY
Please ensure you contact the Landlord or Bournes Lettings as soon as the fault is identified by telephoning the office on 01264 333222 and do not leave messages on individual members of staff mobiles. During out of office hours a 24 hour voice messaging service is in place and will notify the relevant person of your telephone call and query.
In the event of a water leak you are responsible for ensuring as little damage is caused to the property as possible which may require you to turn off all supplies straight away before reporting the incident to the Landlord or Bournes Lettings.
If you find any evidence of damp or mould in the property you have a responsibility to report this
straight away, eliminating any further damage or possible spreading which could have been avoided.
DURING THE TENANCY
Any post delivered to the property during the tenancy address to the Landlord should be passed to the Landlord immediately. The address on the envelope should be crossed out and the re-directed address written clearly and put back in the post box. No further stamps are needed.
Should any of the Landlords possessions be damaged, broken or destroyed, they should be replaced with an identical article or the Landlord should be informed immediately. Any damaged or anything missing at the end of the Tenancy will be deducted from your Security Deposit.
Inspections may be carried out on the property at regular intervals, providing you have been informed in advance.
Everything in the property must be in full working order at all times. Any defects or faults should be reported to the Landlord or Bournes Lettings as soon as possible, no matter how insignificant it may seem.
Ensure you notify either the Landlord or Bournes Lettings of all adults staying in the property over the age of 18 years old.
If you find any evidence of damp or mould in the property you have a responsibility to report this
straight away, eliminating any further damage or possible spreading which could have been avoided.
MOVING OUT
During the last six weeks of the Tenancy, the Landlord or Bournes Lettings can view the property with prospective Tenants or Purchasers. Please ensure that the property is clean and tidy and readily accessible.
Please ensure that you remove all your possessions from the property by the expiry of the Tenancyso that the inventory can be re-checked quickly.
Your security deposit will be returned as quickly as possible, subject to the results of the inventory. Make sure that the Landlord or Bournes Lettings has a forwarding address to send on your deposit and any outstanding mail.
The property must be handed over in a clean and tidy condition with all the furniture in the same position as it was when you moved in. If the property needs any cleaning or alteration before the next person moves in, the cost will be deducted from the security deposit.
All keys to the property must be returned to the Landlord or Bournes Lettings by the expiry of the tenancy. If any keys are missing, the cost of new locks will be deducted from the security deposit.
We will notify the utilies of the final readings so you need not contact them. If you do speak with them, please ask them not to cut off supplies as the next occupier will have to pay connection charges.
YOUR DEPOSIT
Your deposit has been lodged and bonded with www.depositprotection.com.
When you moved in you will have been sent a certificate from the DPS with your pin number.
You will need this pin number to confirm you are the owner of your deposit.
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